This is the privacy policy of Goosewood AGA - (Antipodean Garden Art). In this document, `we` or `us` refers to Goosewood AGA.
Location: We are located in Auckland New Zealand. Our web server is hosted in Australia.
This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, please do not supply any information to our site.
We do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
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Basic identification and contact information, such as your name and contact details
This information is used:
1.1. to provide you with the services which you request;
1.2. for verifying your identity for security purposes;
1.3. for marketing our services and products;
1.4. information which does not identify you and does not contain any information you provided may be used in a general way by us, to provide information, for example relating to usage of a particular page or service.
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Your domain name and e-mail address
Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
3.1. to correspond with you or deal with you as you expect;
3.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
3.3. to send you news about the services to which you have signed up;
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Information you post on our website
Information you send to us by posting to a comment, forum or blog is stored on our servers. We do not specifically use that information except to allow it to be read on our public website, but as it is publically posted may use it for promotional purposes. If you do not wish us to use this information or you would like it anonymised, please contact us using the email address below.
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Website usage information
We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not associate such information with an identifiable person.
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Financial information relating only to your credit cards
As this site does not offer online sales this information is never taken by us either through our website or otherwise. If you are asked for financial information by what appears to be our site, do not provide it.
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Note on padlock symbols and other trust marks
Some content on this site may be delivered via a secure connection. When this is occuring your browser will display a small padlock indicating that you are using a secure connection.
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Business and personal information
This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose.
We keep information which forms part of our business record for minimum of seven years as per requirements of the tax authorities in New Zealand.
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Third party advertising
At present we do not allow third parties to advertise on our website. In the future to cover our costs we may allow third parties to advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
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Cookies
We do not use cookies as we do not make our users log in. We do not link to cookies provided by third party library vendors whose technology is powering the site
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Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. In order to do this we may keep personally identifiable information associated with your message, such as your name or email address. but as stated this will not be shared with anyone else
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Complaining
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
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Content you provide to us
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the entire World, you have no control whatever as to how it is used.
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Marketing information
We do not pass your email address and name to selected associates or companies shown on our website whom we consider may provide services or products you would find useful. In the future you may be able to opt into this service at any time by following instructions you may receive from us if you have requested updates from us.
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Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services. No such information is identifiable to you.
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Affiliate information
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. As an exception to this, we reserve the right to disclose limited information of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners in the case where we offer prizes or other inducements and others whose performance as an affiliate is in some way outstanding.
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Use of site by children
If you are under 13, you may use our site only with consent from a parent or guardian.
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Disclosure to Government
Disclosure to Government and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they have the proper authorisation such as a search warrant or court order.
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At any time you may review or update
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the email address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
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Sale of your personal information
Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.
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Data may be "processed" outside New Zealand
Our web site is hosted in Australia at this time. Some portion of processing may also occur in New Zealand. We use a web hosting company whose servers are located in Australia and so we expect that the majority or processing and data storage to occur there. As such any data stored on the server hosting this website will be under the jurisdiction of Australian law.
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Compliance with the law
This privacy policy has been compiled so as to comply with the privacy laws of New Zealand. If you think it fails to satisfy the law of your country, we should like to hear from you as we wish to server our clients effectively, but ultimately it is your choice as to whether you wish to share your information with our website.
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Removal of your information
If you wish us to remove personally identifiable information from our web site, you may contact us at support@goosewood.co.nz to better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
If you have any question regarding the privacy policy, please contact us